Postmortem -
Read details
Nov 21, 17:41 UTC
Resolved -
This incident has been resolved.
Nov 19, 00:07 UTC
Monitoring -
We’ve fixed the issue, and users should now be able to sign in and access their accounts. We’ll continue to monitor the situation to ensure everything remains stable. Thanks for your patience!
Nov 18, 22:37 UTC
Identified -
We’ve made changes to our systems and are starting to see improvements. Many users can now log into Rise.com successfully.
We’re continuing to monitor closely and will keep sharing updates until everyone can successfully log in.
Nov 18, 21:37 UTC
Investigating -
We're currently investigating an issue affecting Rise.com sign-ins. Some users are prompted to answer a security question unexpectedly or caught in a sign-in loop and unable to access their accounts
We’ll share more as we learn more. Thanks for bearing with us while we look into it.
Nov 18, 20:35 UTC